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» FAQ’S

At the top of each page is a row of links. Clicking on the "Buy Gift Certificates" link will take you to our Gift Certificates section where you will be able to buy online.

Yes! A large number of people do go by themselves. It is often the best way to get the most out of your relaxing break, not having to worry about anyone but yourself. Most spa's are used to this and you certainly will not be the only one.

When you take a spa treatment, it is your time. So tell the therapist what makes you feel comfortable, whether it is the room temperature, the amount of massage pressure, the volume of music or even the therapist themselves.

The therapists use professional draping techniques to ensure your privacy at all times. Although some treatments are best performed with less clothing, every action is taken to ensure discretion. The therapist will leave the room while you disrobe and position yourself for the treatment, but if this would make you feel uncomfortable then you can wear your underwear. The therapist will protect your right of privacy and comfort at all times.

Most health spa's do not allow children, and have a minimum age restriction of 13. How ever, children with a doctor's referral may be admitted and a treatment will be selected accordingly.

The dress code is generally casual. If you are staying at a health Farm or a Health Spa, then people generally wear either robes or gym gear. If you are going to a Spa Hotel then only in the spa area will you wear robes and gym gear.

No! More men are becoming more conscious of their appearance, health and skin. That is why you will find that most spa's have special facials targeted for men and their skin. Because men tend to neglect their skin, a facial is highly recommended.

Are there any medical conditions that would prevent me from receiving certain treatments?
Yes! Certain conditions such as high or low blood pressure, heart disease and diabetes are not suitable for certain treatments. If you have a condition which you have questions about, please speak to your therapist about your concerns. If you have any queries contact our call centre, they will be happy to assist you.

You should not go for a massage if it can make an underlying medical condition worse, and you don't want to pass anything contagious to the therapist. If you are unsure whether a minor condition should prohibit you from getting a massage, it is best to consult with our call center. If you have a chronic medical condition, check with your doctor before proceeding. If you have the following conditions, you should not get a massage.

  • Fever
  • Any type of infectious disease
  • Systemic infections
  • Sever cold
  • Fracture, bleeding, burns or other acute injury
  • Liver and kidney disease
  • Blood clot
  • Pregnancy induced diabetes, toxemia, preeclampsia/eclampsia
  • High blood pressure (unless under control with medication)
  • Heart disease
  • Cancer
  • Open skin lesions or sores (therapist may work around them if localized)

Yes! Although the majority of clients at spa's still do tend to be women, this is a decreasing majority. There is a large number of men who have discovered the benefits of going to a spa to unwind or kick start a healthy lifestyle. Some spa's that are located at lodges or resorts have leisure and sporting facilities, including golf courses near by or on the property that will suit men wanting a more diverse spa experience. Most spa's cater for men and women, and usually offer treatments specifically for men. This means that a spa can be a great getaway for a couple to relax together and take some time out from daily life.

For almost all services that is not a problem.

What if I am pregnant? Can I still come to the spa? Absolutely! A spa gives you the perfect opportunity to relax. It is safe for you to indulge in massage, facials, reflexology and esthetic services. Most spa's have treatments specifically for pregnant women. It is important to always inform your therapist that you are pregnant before beginning any treatment.

Why do I pay more for single person occupancy than sharing with another person? Most rooms have either two single beds or one double bed. This mean that they can accommodate two people. If you take one of these rooms alone then the single supplement is charged so that the lodge/spa/resort doesn't lose too much revenue.

Can I use the facilities available at each spa and do I have to pay? Most treatment packages, whether they are at a day or stayover spa include free access to their facilities. If you are planning on a single treatment at a health spa, please be advised that there may be an additional charge for the use of these facilities. It is always best to consult with our call center if you are not certain.

We encourage you to communicate any questions or concerns with your spa therapist that you may have concerning your body treatment. We hope that this open communication will raise your comfort level, allowing you to receive full benefits from the treatment. Please also let your therapist know if you prefer a deep massage or a soft touch, and don't be afraid to tell your therapist whether they are massaging to hard or to soft.

Our booking consultants have all the information needed to help you chose a spa and treatment that will suit you and your needs. They are both very friendly and helpful, and you can be certain to get everything and more that you have asked for.

There are not many male therapists that work in South African spa's. You are welcome to ask our call centre if the spa you are visiting have any male therapist when you book your treatment (if you have a preference).

Many people are surprised to find that it does not hurt as much as they expected it to. It feels like a bandage being pulled off. The pain is minor in some areas and much more painful in other more sensitive areas. The sting lasts a split second, and may feel tender when touched for the next few hours. Your body adjusts with continued waxing, so each session becomes less painful and is finished more rapidly.

If you are planning on a Bikini wax, schedule it in the middle of your monthly cycle, not directly before or during. It is an uncomfortable procedure, but the therapists do try and make it as painless as possible. By using baby powder and good technique, the therapists can significantly lower the amount of pain that comes from the waxing. Also you can prevent sensitivity, and minimize redness and swelling by taking an over the counter Ibuprofen 45 minutes before your appointment (please note: If you have a medical condition, please consult the pharmacist before you purchase the anti-inflammatory).

How long before hair reappears and how long does the hair have to be before waxing?

After your first waxing, the results can last 3 to 6 weeks depending on the individual's hair re-growth. In most cases the hair growth is minimal during the first week or two and noticeably increases in the third and fourth week. Heat also stimulates hair growth, therefore hair grows quicker in summer than in winter. With regular waxing the length of time between treatments will increase and the hair is generally finer. Eventually some hair never grows back. It is generally recommended that your hair is at least 7 millimeters minimal before you have a wax.

What is the difference between hot waxes and cold waxes?

Good hot waxes melt just above body temperature so they can be easily spread thinly over the skin. As they harden they trap the hair in the wax so it is removed by the roots when the wax is ripped off.

Cold waxes are available in pre-coated strips which can be pressed directly onto the skin. The hair sticks to the wax and is then removed with the quick pull back action.

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